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Complaints

How to make a complaint

At Finance One Commercial, we genuinely welcome your feedback and value complaints.

If you are not satisfied with any aspect of our service, or decision we make in respect to your loan, please contact us as soon as possible so that we may assist you.  You may contact us by:

  • telephone on 1800 346 663 (free call);
  • e-mail at [email protected]; or
  • post to Finance One Commercial, PO Box 339, Hyde Park Castletown, QLD 4812.

If you have a complaint about your car dealer or broker, we encourage you to contact them directly.

Our complaint management process

A summary of our complaint management process is as follows:

Acknowledgement of complaint – we will acknowledge your complaint as soon as possible, and within 24 hours (or one business day) of receiving it.  We may do so verbally or in writing, and in accordance with any specific method of communication requested by you.

Management of complaint – we will endeavour to resolve your complaint as soon as possible.  If we are unable to resolve your complaint, we will provide you with a written response.