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Hardship Assistance

If you are experiencing financial hardship, you are not alone. At Finance One, we understand that life happens, and we are here to help.

What is financial hardship?

Financial hardship is when you are unable to meet your financial commitments. This could be caused by unforeseen or unexpected circumstances such as illness or injury, natural disaster, family and domestic violence, unemployment or changes in income.

If you have a joint loan and need help with repayments, we can assist you individually if you request hardship assistance.

How can I apply?

If you are having financial difficulties, then you should contact us as soon as possible. The sooner we know, the sooner we can work with you to try and find a solution. You can contact our hardship team by:

  • Phone: Call us on 1800 346 663 between 7:30am – 6:00pm Monday – Friday
  • Email: Send an email to [email protected] 
  • Post: Send your concerns via writing to PO Box 3041, Hermit Park QLD 4812
  • Online: Click HERE to download a copy of our Hardship Application form.

Alternatively, please complete the online form below:

What happens after I apply?

Once we receive your request, our Hardship Team will review your application. Each application is assessed on a case-by-case basis.

We may request that you provide us with information to support your application. Any information you provide helps us to tailor an arrangement which is relevant to your circumstances.

After our Hardship Team finishes their assessment, they will let you know the outcome of your application in writing.

Other Information you need to know

Will hardship impact my credit score?

For information regarding how hardship impacts your credit reporting please refer to the following – Comprehensive Credit Reporting | Finance One

How long can I receive hardship assistance for?

We will be able to provide you with short to medium term assistance if you are suffering hardship in order to assist you to get back on your feet. We may also be able to provide you with long term or permanent hardship, however this will be dependent upon your circumstances.

Can someone assist me with my hardship application?

You can authorise a third party, such as a Financial Counsellor, to assist you to make your hardship application. You will need to sign an Authority to Act form to give them authorisation to speak with us.

Other Help:

Financial counselling is independent, free and confidential, and available Australia wide on 1800 007 007. National Debt Helpline have an interactive map that can help you find assistance in your local area.

Alternatively, you can find a lot of helpful information at Moneysmart.gov.au