Your financial safety is our priority.
At Finance One, we take fraud and scam activity seriously. This page helps you understand the latest scam threats targeting our customers, how to recognise them, how to stay safe, and what to do if you think you’ve been affected.
What This Page Covers
How to Spot Financial Scams
Scammers often try to trick you into giving up personal details or accessing fake login pages. Here are some signs something might be a scam:
1. Unsolicited contact - If you receive unexpected phone calls, emails, SMS or social media messages claiming to be from Finance One - be cautious.
2. Requests for personal or financial information - We will never ask you to provide your password, full PIN or online banking credentials.
3. Urgent or threatening language - Scammers often use urgency or scare tactics like “Your account will be closed if you don’t respond.”
4. Suspicious links or attachments - Hover over links before clicking. If the URL looks unrelated to Finance One (misspelled, unfamiliar, or uses strange domains), don’t click.
5. Too-good-to-be-true offers - Unexpected offers of big rewards or refunds are classic scam tactics - treat them with extreme caution.
Common Scam Types
Email & Website Scams
Fraudsters send emails that look like they come from Finance One with links to fake websites designed to capture login details.
Tips to avoid them:
Never click suspicious links.
Never open unexpected attachments.
Check the sender’s email address carefully.
SMS & Voice Scams
You might receive messages claiming there’s an issue with your account or asking you to call or respond with sensitive information.
Always verify independently - don’t use contact numbers or links provided in the message.
Finance One's official number is 1800 346 663
Social Media Scams
Fake social accounts may promise giveaways or assistance. Finance One will only communicate through official channels.
- Always log in to your Finance One account directly via our official website.
- Never share sensitive information over email or text.
- Be cautious of offer-based messages that weren’t expected.
- Keep your devices and security software up to date.
What to do if you think you've been scammed?
Report Fraud to Finance One
If you suspect a scam involving our brand or your account, you can report it to us:
📧 Email: [email protected]
📞 Phone: 1800 346 663
Mon,Tues,Thurs,Fri - 7:30:am - 6:00PM
Wed 8:30am-6:00PM
Sat: 9:00am - 12:00PM AEST
📝 Include screenshots or forwarded messages, this helps our team investigate.
Frequently Asked Questions
How do I know if something is a Finance One scam?
Will Finance One ever ask me for my password or PIN?
What should I do if I clicked a suspicious link?
How can I protect my personal information online?
How do I know if it's an authentic Finance One social media post?
Other Resources & Links
Since 2010, Finance One has taken a practical and flexible approach to lending for everyday Australians.
We focus on understanding each customer’s circumstances and aim to provide finance solutions that are tailored, supportive and designed to help you
move forward with confidence. Our team takes the time to look beyond a one-size-fits-all approach, offering smart and considered options to suit your needs.
We support a wide range of borrowers, whether they have strong financial stability or are rebuilding their credit, by taking the time to understand their overall circumstances.