Domestic and Family Violence Support

At Finance One, we understand that domestic and family violence can affect every aspect of a person's life, including their finances. If you are experiencing domestic or family violence, financial abuse, coercive control, or feel unsafe in relation to your finances or loan arrangements, we are committed to supporting you with care, sensitivity, and respect. If you are in immediate danger, call 000.

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What is Domestic and Family Violence? 

Family and Domestic Violence occurs in an intimate, family or domestic relationship and refers to harmful behaviour including violence, threats, intimidation, humiliation, control or coercion. It can be financial, emotional, physical or sexual. These behaviours can continue even after a relationship has ended. 

What is Financial Abuse?

Financial abuse can be a form of family violence which negatively impacts an individual financially and could undermine their attempts to become independent. Financial abuse may occur when someone uses money, debt, banking, credit, or financial information to control another person.

It includes, but is not limited to:

  • Controlling a person’s access to money, bank accounts, work, study or government benefits
  • Withholding money needed to support a partner or child
  • Forcing a person to take out a loan or credit facility for another person’s benefit
  • Preventing a person from having a say in household spending or the sale of shared property

  • Monitoring a person's spending or financial activity 

  • Restricting a person’s access to mobile phones and the internet

  • Forcing a person to pay for someone else's expenses 

Financial abuse can occur within intimate relationships, family relationships, or caregiving arrangements.

How We Can Help

If you are experiencing domestic or family violence, we will work with you and provide support wherever possible. we may be able to assist by: 

  • Providing tailored hardship support options

  • Discussing alternative communication arrangements

  • Helping protect the privacy of your personal information

  • Referring you to specialist support services

  • Work with you individually if you hold a joint account or joint loan, without requiring you to contact the other account holder 

  • Provide you with copies of your account documents separately from any joint account holder 

You can speak confidentially to a Finance One Hardship team member about your situation. Our team can discuss what options are available and fast track any financial hardship request.  

If you would prefer someone else to deal with us on your behalf, such as a financial counsellor, lawyer, or support worker, we can work with them once you have authorised this. 

Every situation is different, and we will work with you respectfully and confidentially. 

Financial Hardship Assistance

If domestic or family violence has affected your ability to meet repayments, we may be able to provide you with short to medium term assistance if you are suffering hardship in order to assist you to get back on your feet.

For more information, please visit our Hardship Assistance page, or you can contact our hardship team by:

Phone: Call us on 1800 346 663 between 7:30am – 6:00pm Monday – Friday 

Email: Send an email to [email protected]

Post: Send your concerns via writing to PO Box 3041, Hermit Park QLD 4812

Support Resources

If you’re in immediate danger, please call the police on 000. 

The following organisations provide free and confidential support:

1800RESPECT

National domestic, family and sexual violence counselling service.
Phone: 1800 737 732
Website: https://www.1800respect.org.au


Lifeline

24-hour crisis support and suicide prevention.
Phone: 13 11 14
Website: https://www.lifeline.org.au

MensLine Australia

Support and counselling for men.
Phone: 1300 789 978
Website: https://mensline.org.au

Financial Counselling Australia

Free financial counselling services.
Website: https://www.financialcounsellingaustralia.org.au

DVConnect

Free and confidential support, counselling and referral services.
Womensline: 1800 811 811
Mensline: 1800 600 636
Website: https://www.dvconnect.org/ 

Additional Information

If you need support, please contact Finance One. We are committed to assisting customers with dignity, respect, and confidentiality.