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Hardship Assistance Application

Once we have your request, along with your supporting information, our Hardship team will review your information. It is important that you are honest and open about your financial situation and personal circumstances. The information you provide helps us to tailor an arrangement which is relevant to your circumstances.

Each application is assessed on a case-by-case basis.

You will receive written notice of the outcome of your application as soon as possible but within 14 days of receiving us your documentation.