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Supporting our customers

Here is some information about how Finance One is responding to COVID-19.

Posted on: March 24, 2020

Here is some information about how Finance One is responding to COVID-19.

The recent developments surrounding the global coronavirus pandemic have disrupted daily life for many people in Australia. With all the uncertainty surrounding the situation, we felt we needed to reach out to keep you informed of what is happening at Finance One. 

UPDATE - 24 April 2020

Finance One is pleased to announce we have recommenced lending for our consumer vehicle loans products. We hope to gradually return to our full suite of products as the COVID-19 restrictions gradually reduce over time.

For our customers, we have compiled some responses to questions you may have in respect to existing your loan with Finance One during this time of uncertainty. We are here to help you work through this time.

UPDATE - 24 March 2020

Finance One has taken several steps that it believes were necessary to mitigate the economic impacts of COVID-19. 

These steps include:

  • reductions to our operating costs
  • a temporary freeze on all new lending by Finance One 

Health and safety

Our number one priority is always the health, safety, and wellbeing of our staff and the wider community. We have adopted measures recommended by the Australian Government relating to social distancing, self-isolation, and general hygiene and cleanliness in the workplace. We actively encourage everyone to follow these practices to help slow down the virus spread.

Current operations

Finance One will continue to support our customers throughout these unprecedented events. Our Customer Care team is ready to work with our customers to help them meet their obligations.

For those affected

Our lines are open, and we can be contacted on 1800 346 663. We understand that some of our clients may require support during these trying times and we will provide assistance wherever we can. This page will be updated with the latest changes for Finance One services. 

We wish you and those around you good health during this challenging time.

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